I work in retail, and I can agree with this.
1. Being rude to me won’t get you anywhere
I understand it’s frustrating when I can’t give you the discount you want or when we don’t have something in stock. But guess what? I make an hourly wage, I don’t make the decisions you’re upset about, I just have to enforce them with a smile on my face. It might feel good to release your frustration and be rude to me, but it’s not going to change anything, it’s just going to make you that guy.
2. The customer is NOT always right
I love customer service, I really do or I would not have lasted this long in retail. However there is a line between giving good customer service and letting someone get away with anything just because they are a (potential) customer. In my experience the people who say “the customer is always right” are cheap assholes who…
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